1. Who are we?

The Ecofix App is a service from Ecofix, an energy provider dedicated to smart, sustainable, and fair energy solutions. Through the app, you gain insights into your consumption, invoices, and smart energy advice.

2. What data do we collect?

We only collect the data necessary to provide you with a smooth service:

• Personal data such as name, address, email address, and customer number.

• Energy data such as your consumption, so you receive smart insights.

• Billing data to ensure payments and administration are handled correctly.

What we do not collect:

• We do not use location data.

• We do not place cookies or tracking technologies.

• We do not share your data with third parties.

3. What do we use your data for?

We use your data solely for:

Billing: so you have insight into your payments.
Customer service: so we can assist you promptly.
Smart energy advice: so you can better manage your consumption.
Display live market prices, so you can use energy advantageously.

4. How do we protect your data?

We secure your data with encryption and authentication. Your data is in safe hands with us and remains within the EU.

5. Your rights

You always have the right to:

- View your data.
- Amend your data.
- Have your data deleted.

This can be done easily through the Ecofix App, by phone, or via email.

6. Questions or complaints?

Do you have questions about your privacy? Contact us at gdpr@ecofixgp.be.
Have a complaint? You can reach out to the Data Protection Authority in Belgium.